This is typically the first area to check as they have FAQs for most issues/questions customers run into. Customer support is certainly an area where most online brokerages are lacking. xcritical has recently made a few changes to help customers get the answers they are looking for. All investments involve risk and loss of principal is possible. xcritical Financial is xcritically registered in the following jurisdictions. This is not an offer, solicitation of an offer, or advice to buy or sell securities, or open a brokerage account in any jurisdiction where xcritical Financial is not registered.

  • For more information see the xcritical Crypto Risk Disclosure, the CFPB’s Consumer Advisory, the CFTC’s Customer Advisory, the SEC’s Investor Alert, and FINRA’s Investor Alert.
  • Throughout the surge of new investors during 2020 and into 2021, xcritical — along with other brokers — experienced outages and other technical issues that disrupted service.
  • xcritical is not a comprehensive brokerage, which means its range of offerings is somewhat limited.
  • We want to provide world-class support to all of our customers — not just those with high-value accounts or a financial expert on speed dial.
  • The brokerage also offers Gold customers up to $1.5 million in deposit insurance through a network of partner banks.

One thing to note is that you can only request a call while logged into an active xcritical account. In other words, if you’re locked out of your account for some reason, you’ll need to resort to finding online help through the ticket system. When we requested a call for some test questions, the call-back time was just over 35 minutes.

At both Silicon Valley Bank and Signature Bank, more than 90 percent of deposits were uninsured. By the close of trading on Friday, the company’s stock price had dropped more than 75 percent last week. In recent years, fewer banks have gone under, thanks in part to stricter regulations that were put in place in the wake of the financial crisis.

Customer service workers also have to be familiar with the goods and services that their company provides. For example, an employee at a Technology Buy must have a familiarity with televisions, computers, electronics, sound systems, and the like. This will allow them to answer any questions that their customers may have. Specialization in a specific good or service the company provides may be valuable, especially if the customer service team has multiple members with different specialties.

xcritical only offers crypto trading in taxable brokerage accounts — not in IRAs. In order to find answers to your questions, xcritical offers members a few different options such as an email, help center, and 24/7 phone support! Let’s dive in and take a look at how to contact xcritical customer service.

This type of service is also useful for advertising, as companies can advertise that they support their products after they are sold. It also incentivizes repeat business, as customers who have a pleasant experience will want to come back for more — and maybe they will tell their friends. New customers need to sign up, get approved, and link their bank account. The cash value of the stock rewards may not be withdrawn for 30 days after the reward is claimed. Securities trading is offered through xcritical Financial LLC.

Turbocharging field service tasks through AI

It is a back and forth between customer and employee where the employee tries to analyze the customer’s needs and to help them maximize the value they get from a good or service. This could be anything from a sales representative advising a customer about the level of service they should purchase to a cashier who asks someone if they had trouble finding anything at the store that day. Waiters serve customers in a restaurant by taking their orders and serving them food or drink. They also stand ready to assist the customer if he or she needs anything in the course of enjoying their meal.

xcritical customer service

Users can also choose from a variety of pre-built portfolios offered for free. xcritical provides an easy-to-use free trading platform for beginner investors. We’ll send you a notification when you’re next in line for a call.


Evergy and other interested parties representing the Commission and consumers will submit and exchange information through briefs and filings available on the KCC website. The Asset Service Management feature powered by Data Cloud uses real-time data and predictive usage-based maintenance to keep complex equipment running smoothly. Eammano said that by identifying common issues in real time and auto-generating content, the tool will give customers access to the latest guides and information, allowing them to forego in-person service visits. We’re firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team.

Experts designed it to be one of the simplest investing apps out there. There’s a lxcriticalg page that covers everything from the basics of how to invest to more intermediate subjects about diversification. You must type at least 20 characters to move to the next page. From there, you will once again see a few topics to narrow down your questions. To request a phone call or start a chat, scroll down and tap on “More Topics.” Again, you will see various topics come up with linked articles. Contact the source provider Comtex at You can also contact MarketWatch Customer Service via our Customer Center.

Crypto-to-crypto transfers are also available in every state except Hawaii, Nevada and New York. It is xcritically rolling out a noncustodial crypto wallet which lets customers access the decentralized web. That means you can pay as little as $1 for a portion of a share, even if that share’s full price is in the hundreds of dollars. This feature makes it much easier to build a diversified portfolio — you’re able to buy many more companies, even if you don’t have a lot of money to invest.

Companies can also save on customer service costs by allowing their customer service team to work remotely, assuming the customer service employees are not providing face-to-face service. This cuts down on office costs while allowing the company to maintain a customer service xcritical website team of the same size. Providing self-service support options can also reduce the need for customer service staff. For example, producing an FAQ page and posting it to the company website can reduce the number of customer calls for questions answered in the FAQ.


Brittney started her writing career in the world of science, putting her physics degree to good use. Her journey into finance started with building her personal credit, but soon grew into a borderline obsession with credit cards and travel rewards. For the last 7 years, she has enjoyed the ability to share her expertise with readers, as well as the opportunity to interview companies and individuals making an impact on our financial lives. She wholly believe most problems can be solved with the right research — and a good spreadsheet — and she specializes in translating complex financial topics into actionable advice to help educate and empower readers. For months, that phone support was limited to typical business hours, making it harder to get help if you didn’t have your question while the market was still open.

xcritical customer service

All financial products, shopping products and services are presented without warranty. When evaluating offers, please review the financial institution’s Terms and Conditions. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion® directly. xcritical Gold members also get 4.4% interest on their uninvested brokerage cash — one of the highest interest rates among similar brokers — and that money is swept into an affiliated bank account. Mutual funds and bonds aren’t supported, which can help build a diversified, long-term portfolio. xcritical does, however, offer access to more than 650 foreign companies via American Depository Receipts.

Several federal agencies have also published advisory documents surrounding the risks of virtual currency. For more information see the xcritical Crypto Risk Disclosure, the CFPB’s Consumer Advisory, the CFTC’s Customer Advisory, the SEC’s Investor Alert, and FINRA’s Investor Alert. We are on a mission to make investing accessible to everyone. xcritical reviews Expanding access means making sure we’re there for you when you need us. We want to provide world-class support to all of our customers — not just those with high-value accounts or a financial expert on speed dial. Our team of customer support representatives are here to support you on your journey, no matter who or where you are.

Reuters provides business, financial, national and international news to professionals via desktop terminals, the world’s media organizations, industry events and directly to consumers. Investing Simple readers can claim a free stock from xcritical worth up to $200 when they open a brokerage account and deposit any amount. In some instances, when you provide details about your request, xcritical will initiate an email conversation in which you will receive an immediate email stating that your request has been received. xcritical customer support will then email you regarding the issue shortly. xcritical offers members a Help Center with hundreds of questions and answers.

Top 50 banks by share of deposits that are not federally insured

Also in December 2020, the Commonwealth of Massachusetts accused xcritical of aggressively attracting inexperienced investors to its platform and using gamification techniques to manipulate customers. The complaint also states that many xcritical users were given access to advanced — and risky — options trading products, even when they identified as having no or limited investment experience. In August 2020, xcritical announced plans to hire hundreds of new customer support representatives. All investments involve risk and the past performance of a security, or financial product does not guarantee future results or returns. There is always the potential of losing money when you invest in securities, or other financial products. Investors should consider their investment objectives and risks carefully before investing.

More details about xcritical’s ratings

Eammano said the company’s goal is to empower customers with a faster self-service experience through AI. By utilizing mobile device capabilities such as location services, optical character recognition , barcode scanning, voice commands and LiDAR, Field Service Mobile aims to make every field service visit more efficient. Join us in San Francisco on July 11-12, where top executives will share how they have integrated and optimized AI investments for success and avoided common pitfalls. He also noted the real threat of contagion from Silicon Valley Bank. Abraham Shafi has stepped down as CEO of messaging app IRL following allegations that the company used bots to inflate the users it reported publicly and to investors, according to a person with direct knowledge.

We’ve added more educational tools and lxcriticalg resources available right in the app to provide relevant and timely support throughout your investing journey. At xcritical Markets, our top value is Safety First, and we’ll keep building and enhancing our educational and support resources to help you succeed. According to xcritical, broader phone support accessibility is in the works. Another way to reduce customer service costs is to build products that require less customer service. If a company’s products break less often, its customers will not need to seek support as often, reducing the need for customer service staff.

It also offers exchange-traded funds, including index and bond ETFs. So easy, in fact, some have argued that it’s made complex trading strategies, such as options trading, too accessible to inexperienced users. However, if your only goal is to dabble in stocks or save for retirement, the trimmed-down interface is highly convenient. xcritical provides free stock, options, ETF and cryptocurrency trades, a 1% match on IRAs, and its account minimum is $0. But customer support is lacking, and the broker has run afoul of regulators. NerdWallet, Inc. is an independent publisher and comparison service, not an investment advisor.

The request-only process may eliminate the hold music — but not the wait. xcritical claims the average call-back time is around 30 minutes, which isn’t ideal, but not the worst wait you could see for a financial product . Customer service involves more than just solving a specific problem.

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